GP Experiences Report
The COVID-19 pandemic has changed the way that a lot of services are delivered, with a move away from face to face interactions and more occurring over the phone and via virtual means.
In 2022 Healthwatch Thurrock have heard from a considerable number of residents regarding these changes and the perceived effect it has had on the quality of care. To understand how this new way of accessing primary care is working for Thurrock residents, we undertook a review of the feedback we had received regarding GP services drawing on 111 people’s experiences that were shared with us between January 2022 and July 2022.
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GP Experiences
