Current Discharge Pathway Report

The Transfer of Care Hub (TOCH) project group were keen to commission a qualitative report on the lived experience of discharge pathways in Thurrock. This briefing has been produced to capture the lived experience of both professionals and patients to help inform opportunities for service transformation and change.

Healthwatch Thurrock had received many calls from patients, their families and carers, raising concerns about the discharge procedure following a stay within an acute setting across the Mid and South Essex area, including those discharged from acute mental health settings. The voluntary, charity and providers of care services within Thurrock have raised concerns around the inequality of the lived experience of patients at point of discharge.


With the current plans looking at introducing a TOCH within the Mid and South Essex Integrated Care Partnership area, this is a prime time to carry out a review of professionals and patients lived experience and to ensure those findings and voices are captured and used to co-produce a safer discharge system.

View report here

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