Blood Testing Report 2017
Healthwatch Thurrock undertook a piece of work and carried out a survey on the blood testing services at Orsett and Basildon Hospitals.
Summary
For many years Orsett and Basildon Hospital Pathology services have operated as walk in clinics with no given appointments. This service has been taken over by Pathology First and it was noted that the waiting times were lengthy and people were becoming very unhappy. This was also putting huge pressure on the staff.
It was decided that for a trial period Pathology First, the new provider would put in place a 50/50 service, 50% appointments and 50% walk in at Orsett Hospital and an appointment only service at Basildon.
Key Findings
- In total 222 surveys were filled out, 101 of these being online and 121 in person. We did however speak to many more people in general about pathology services.
- Of the people that we spoke with 75% preferred to be able to pre-book their blood testing appointments (both on line and by telephone) 12% preferred to walk in and 13% didn’t mind either way.
- On completion of the survey, it shows us that 55% of those that took part preferred the pre-booking method, 19% preferred to walk in and 26% were not sure what they thought was the best option.
Downloads
If you need this report in a different format, please email admin@HealthwatchThurrock.co.uk or call 01375 389883 .
Blood Testing Report 2017
